Thank you for choosing www.strawthatstays.com. We are committed to providing quality products and services. If you are not satisfied with your purchase, we are happy to help you. Please carefully read the following Refund and Return Policy.

1. 🥤Return Terms
   If you wish to return or exchange an item, please follow the following terms:
   Return Time: You must submit a return request within 30 days of receiving the item.
   Item Condition: The item must be unused, in its original packaging, and with all tags attached. We cannot accept returns of used or damaged items.
   Additional Documentation: Please provide your order number and proof of purchase for processing.
2. 🥤Refund Process
   Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
   Refunds will be issued to the original form of payment, but may require additional processing time depending on your bank or payment provider.
3. 🥤Return Shipping Costs
   If the return is due to a defective item or we sent the wrong item, we will cover the return shipping costs.
   For returns due to personal reasons (such as dissatisfaction, change of mind, etc.), return shipping costs are the customer’s responsibility.
4. 🥤How to Return
   Please follow the steps below to process a return:
   Contact Us: Contact us via email at falcon@shelfiestyle.com, stating your return request and order details.
   Obtaining a Return Authorization: We will provide you with a return authorization and a specific return address.
   Returning the Package: Please return the item to the address provided, ensuring it is securely packaged. After shipping, please retain the tracking number for delivery confirmation.
5. 🥤After-Sales Service
   If you have any questions about your product or need additional assistance, please feel free to contact our customer service team. We will respond to you as soon as possible and provide assistance.
6. 🥤Special Notes: Items that have been used, opened, or damaged will not be accepted for return.
   This policy applies to all purchases made on our official website. For purchases made through other channels, please follow the applicable refund and return policies.
   
   Thank you for your support of www.strawthatstays.com. We look forward to serving you!